Refund and Returns Policy for LavoolBike

Effective Date: December 10, 2024

At LavoolBike, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we offer a clear and straightforward return and refund policy. This Refund and Returns Policy outlines the process for returning products, requesting refunds, and handling defective or damaged items.

1. Eligibility for Returns and Refunds

We accept returns and issue refunds under the following conditions:

  • Time Frame: Returns must be made within 30 days from the date of delivery.
  • Condition of the Product: The product must be unused, in original packaging, and in resellable condition.
  • Proof of Purchase: A valid receipt, order number, or proof of purchase is required for returns and refunds.
  • Non-Returnable Items: Certain products are not eligible for return, including:
    • Personalized items.
    • Gift cards.
    • Products marked as “Final Sale”.

2. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to info@lavoolbike.net or call (410) 957-4823 within 30 days of receiving the product. Please provide your order number, product name, and reason for the return.

  2. Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.

  3. Return Shipping: Return the product to the following address using a trackable shipping method:

    LavoolBike Returns
    433 Bank St,
    Pocomoke City, Maryland

    You are responsible for the return shipping costs, except when the product is defective or damaged.

3. Refunds

Once we receive your returned item, we will inspect it to ensure it meets the conditions outlined above. If the return is approved, we will issue a refund to your original payment method.

  • Processing Time: Refunds will be processed within 5-10 business days after we receive the returned item.
  • Restocking Fee: A 15% restocking fee may apply to certain returned items, such as opened or used products.
  • Non-Refundable Shipping Fees: Shipping costs are non-refundable, except in cases of defective or incorrect items.

4. Exchanges

At this time, we do not offer direct exchanges. If you need a different product, please return the original item and place a new order.

5. Defective or Damaged Products

If your product arrives defective or damaged, please contact us immediately. We will either send you a replacement at no extra charge or issue a full refund.

  • Proof of Damage: You may be required to submit photos of the damage or defect to facilitate the return process.

6. Order Cancellations

Orders can be canceled within 24 hours of placing the order. To cancel an order, please contact us as soon as possible via info@lavoolbike.net. After 24 hours, cancellations may not be possible if the order has already been shipped.

7. International Returns

At this time, we do not accept returns for international orders. If you have any issues with an international order, please contact us, and we will work with you to find a solution.

8. Contact Us

If you have any questions regarding our Refund and Returns Policy, please contact us at: