Privacy Policy for LavoolBike

Effective Date: December 10, 2024

At LavoolBike, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines the types of information we collect from you when you visit our website, https://lavoolbike.net, make a purchase, or interact with our services. It also explains how we use, store, and protect your data. By using our website, you agree to the collection and use of information as described in this policy.

1. Information We Collect

When you interact with our website, we collect both Personally Identifiable Information (PII) and Non-Personal Identifiable Information (Non-PII) to provide a seamless and customized experience.

A. Personally Identifiable Information (PII)
This includes data that can be used to identify you directly. Examples include:

  • Name: Required for processing orders and customer service.
  • Email Address: Used for order confirmations, shipping updates, promotions, and customer inquiries.
  • Phone Number: For communication regarding orders or any customer service issues.
  • Billing and Shipping Address: For processing your orders and ensuring timely delivery.
  • Payment Information: For payment processing, including credit card details, PayPal, or other payment methods.

B. Non-Personal Identifiable Information (Non-PII)
This includes data that is not directly linked to your identity but helps us improve the user experience. Examples include:

  • IP Address: For security purposes and tracking website usage.
  • Browser Type and Device Information: Helps us optimize the website for your device.
  • Cookies: Small data files stored on your device to remember your preferences and improve your browsing experience.

2. How We Use Your Information

We use the information we collect from you in the following ways:

  • Order Fulfillment: To process and deliver your orders.
  • Customer Support: To provide assistance with inquiries, complaints, or product-related issues.
  • Marketing Communications: To send promotional materials, special offers, or newsletters. You can opt-out of receiving marketing communications at any time.
  • Website Improvement: To enhance our website’s functionality and optimize your shopping experience.
  • Security: To protect against fraud, unauthorized transactions, and to maintain the security of our platform.

3. Data Security

We prioritize the security of your personal information and use the following measures to protect it:

  • Encryption: Your payment and personal details are encrypted using SSL (Secure Socket Layer) technology to ensure a secure transaction.
  • Secure Payment Gateways: We use trusted third-party payment processors to handle financial transactions securely.
  • Access Control: Your data is only accessible to authorized employees or service providers for legitimate business purposes.

4. Cookies and Tracking Technologies

A. Cookies
We use cookies to enhance your shopping experience by remembering preferences and login information. Cookies also help us analyze site usage to improve our content and services. You can control cookies through your browser settings, but disabling them may impact your ability to use some features of our website.

B. Tracking Technologies
In addition to cookies, we may use tracking technologies such as web beacons, pixels, and analytics services to collect information about your interactions with our website, allowing us to better understand your preferences and behavior.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in running our business, such as shipping carriers and payment processors.
  • Legal Compliance: If required by law or to protect our rights, we may disclose your personal information to authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new business entity.

6. Your Data Protection Rights

You have the following rights regarding your personal information:

  • Access: You can request a copy of the information we hold about you.
  • Correction: If you believe any information is incorrect or incomplete, you can request that we update it.
  • Deletion: You have the right to request that we delete your personal data, subject to certain conditions, such as legal obligations.
  • Opt-Out of Marketing: You can opt out of receiving promotional emails at any time by clicking the unsubscribe link in any email or by contacting us directly.

To exercise your rights, please contact us at info@lavoolbike.net.

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from minors. If we learn that we have collected personal information from a child under 13, we will delete that data as soon as possible.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be reflected on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns regarding our Privacy Policy or how we handle your data, please contact us: